Refund policy
We want you to be completely happy with your purchase. If you’re not satisfied for any reason, we offer a simple and straightforward returns process.
🔄 30 Day Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
- Items must be unused and in their original condition
- Items must be returned with original packaging
- Any seals must remain intact where applicable
📦 How to Return an Item
To start a return, please contact us at:
Include:
- Your order number
- The item(s) you wish to return
We’ll provide full instructions on how to return your item.
Please note:
- Return postage costs are the responsibility of the customer
- If your item is faulty or incorrect, we will cover return shipping
💰 Refunds
Once your return has been received and inspected, we will process your refund within 5–7 working days.
- Refunds will be issued to your original payment method
- Original shipping costs are non-refundable unless the item is faulty or incorrect
🔁 Exchanges
If you would like a different item, we recommend placing a new order and returning the original item for a refund.
⚠️ Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us within 30 days of delivery.
We will:
- Arrange a free return
- Offer a replacement or full refund
🧸 Important Information
Due to the nature of certain products:
- Items that have been opened, used, or are not in resellable condition may not be eligible for a refund
- For hygiene reasons, some sealed items (such as soft toys or similar products) cannot be returned once opened
📩 Need Help?
If you have any questions, feel free to contact us:
We’re always happy to help.