Shipping policy

📦 Order Processing

All orders are processed and dispatched within 1 working day.

During busy periods (such as bank holidays or peak seasons), dispatch may take slightly longer — but we always aim to get your order out as quickly as possible.

Once dispatched, you’ll receive a confirmation email with tracking details so you can follow your parcel.

🚚 UK Delivery Options

We ship all orders within the UK using Royal Mail tracked services.

Standard Delivery (Tracked 48)

£3.95 on orders under £25
FREE on orders over £25
Estimated delivery: 2–3 working days

Express Delivery (Tracked 24)

£4.95 on orders under £25
£2.95 on orders over £25
Estimated delivery: 1–2 working days

⚡ Dispatch Times

Orders placed before 12pm (Monday–Friday) are dispatched the same working day.

Orders placed after this time will be dispatched the next working day.

📦 Packaging & Condition

We take great care when packing all items, especially collectables.

Orders are shipped using:

Protective packaging
Bubble wrap or padding where required
Strong outer boxes to prevent damage

Please note:
Some items may have minor shelf wear to the outer packaging. Any noticeable damage will always be clearly stated in the product description.

📍 Delivery Information

Delivery timeframes are estimates and may vary due to:

Courier delays
Weather conditions
Seasonal demand

📬 Missing or Delayed Orders

If your order hasn’t arrived within 7 working days of dispatch, please contact us at:

📧 hayden@jhtoyvault.com

Include:

Your order number
Your name
Any tracking details

We’ll investigate and resolve the issue as quickly as possible.

⚠️ Incorrect Addresses

Please ensure your shipping address is correct at checkout.

We cannot be responsible for delays or delivery issues caused by incorrect or incomplete address details.

🌍 International Shipping

We offer international shipping to selected countries.

Shipping rates and delivery times will be calculated at checkout based on your location and the size/weight of your order.

Please note:

Delivery times vary depending on the destination
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer
We are not responsible for delays caused by customs processing

If your country is not available at checkout, we may not currently ship to your location — but we are working to expand our international coverage.

📩 Need Help?

If you have any questions, feel free to contact us: